Welcome to Security Services Birmingham (“we”, “our” or “us”). These Terms and Conditions govern your use of our website and any security services we provide. By using our website, requesting a quotation or engaging our services, you agree to these Terms.

These Terms apply to all visitors, clients and organisations unless otherwise agreed in writing. They should be read alongside our Privacy Policy, Cookie Policy and any Service Agreement. If you do not agree with these Terms, please do not use our website or services.

1. Definitions

Security Services Birmingham, we, our or us refers to Security Services Birmingham, including its employees, contractors and authorised representatives.

Client, Customer, you or your means any individual or organisation using or purchasing our services.

Agreement means any accepted quotation, proposal, contract or Service Agreement.

Services refers to all security services provided by Security Services Birmingham, including manned guarding, mobile patrols, static guarding, construction security, warehouse security, event security, retail security, key holding, alarm response, gatehouse security, reception security and related services.

Website means https://securityservicesbirmingham.co.uk/ and its associated pages.

2. About Security Services Birmingham

Security Services Birmingham provides professional security services to businesses, organisations and public sector clients across Birmingham and surrounding areas. Our tailored security solutions are delivered by trained personnel who hold valid SIA licences where required. We are committed to providing reliable, compliant and professional security services.

3. Acceptance of These Terms

By using our website, requesting a quotation or instructing us to provide services, you agree to these Terms.

Where a separate Service Agreement exists, its terms will take precedence where applicable.

We may amend these Terms from time to time. Updated versions will be published on our website, and continued use of our website or services constitutes acceptance of any changes.

4. Scope of Services

We provide a wide range of security services tailored to commercial, industrial and public sector clients. The services supplied will be those agreed within your quotation, proposal or Service Agreement.

Additional services requested outside the agreed scope may incur additional charges.

While our services are designed to reduce risk and deter criminal activity, we cannot guarantee the prevention of every incident or loss.

5. Service Delivery

Services are subject to availability and delivered in accordance with the agreed contract or quotation.

Where appropriate, we may carry out a site assessment before deployment. Clients must provide accurate information regarding their premises, access arrangements and security risks to ensure effective service delivery.

Although we aim to provide uninterrupted service, operational requirements or events beyond our reasonable control may occasionally affect deployment.

6. Quotations and Payment

Quotations are provided without obligation and remain valid for the period stated.

Payment terms will be outlined within the quotation, invoice or Service Agreement. Late payments may result in interest, recovery costs, suspension of services or termination where permitted by law.

Additional work requested outside the agreed scope will be quoted and approved before it is undertaken.

7. Client Responsibilities

Clients must provide accurate site information, emergency contacts and access arrangements necessary for delivering our services.

Clients are responsible for providing safe access to the premises and complying with applicable health and safety requirements.

Failure to provide accurate information or reasonable cooperation may affect service delivery and could result in additional charges where appropriate.

8. Limitation of Liability

We take reasonable steps to provide dependable security services; however, no security provider can guarantee the prevention of every incident.

To the fullest extent permitted by law, Security Services Birmingham shall not be liable for indirect or consequential losses, including loss of profit, business interruption or reputational damage resulting from circumstances beyond our reasonable control.

Nothing in these Terms limits liability where such limitation is prohibited by law.

9. Intellectual Property

All website content, including text, graphics, logos, images and branding, is owned by or licensed to Security Services Birmingham and protected by intellectual property laws.

Content may only be viewed for personal or internal business purposes and must not be copied, reproduced or distributed without written permission.

10. Privacy and Data Protection

We process personal information in accordance with the UK GDPR, the Data Protection Act 2018 and our Privacy Policy.

Information collected through our website or during service delivery is used to respond to enquiries, provide services, manage client relationships and meet legal obligations.

11. Third-Party Links

Our website may contain links to third-party websites for convenience. We are not responsible for their content, services or privacy practices, and users access them at their own risk.

12. Suspension and Termination

We may suspend or terminate website access or security services where these Terms are breached, payments remain outstanding, false information is provided or unlawful activity is identified.

Where practical, reasonable notice will be given before termination. Outstanding fees remain payable after termination.

13. Changes to These Terms

We may revise these Terms at any time. Updated versions will be published on this website and become effective upon publication unless stated otherwise.

Continued use of our website or services confirms acceptance of the revised Terms.

14. Force Majeure

Security Services Birmingham will not be liable for delays or failure to perform services caused by events beyond our reasonable control, including severe weather, natural disasters, power failures, industrial action, government restrictions, transport disruption or similar unforeseen events.

Where possible, we will take reasonable steps to minimise disruption and resume services promptly.

15. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales unless applicable law provides otherwise.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy and any Service Agreement, form the entire agreement between Security Services Birmingham and the Client regarding our website and services. They replace any previous agreements relating to the same subject matter. Any amendment or waiver will only be valid if confirmed in writing by an authorised representative of Security Services Birmingham.